• Licenciatura en administración de empresas, economía, finanzas, procesos y negocios.

• 4–10+ years in Strategy, Consulting, or Program Management.

• English Level: Advanced (C1–C2)

• Experience in Digital Transformation or Loyalty programs.

• Proven ability to manage complex, cross-functional execution.

• Program Management frameworks (PMO / Program Management)

• Risk and dependency management tools

• Roadmap planning and tracking tools

• KPI tracking and reporting dashboards

• Agile, hybrid, or traditional delivery methodologies

Program Execution Leadership

• Risk & Dependency Management

• Strong Orchestration & Coordination

• Stakeholder Management (C-Level exposure)

• Execution Discipline

• Systems Thinking

What Makes This Role Unique

Execution owner of a core transformation program (not BAU)

Direct impact on revenue, customer experience (CX), and ecosystem evolution

High exposure to executive decision-making

Role Boundaries

• The Head of Loyalty Ecosystem defines the target state, capabilities, architecture, and strategic priorities.

• The Squad Manager is responsible for executing that roadmap end-to-end.

• Does not define strategy or transformation vision.

• Does not own RFP design or structural decisions.

• Owns execution, sequencing, and delivery of the program.

Key Responsibilities

1. Execution & Delivery

• Lead execution of the Loyalty transformation roadmap.

• Translate capabilities into actionable initiatives and delivery plans.

• Define sequencing and manage the critical path of the program.

2. Program Orchestration

• Orchestrate cross-functional workstreams (Technology, Commercial, Finance, Operations).

• Ensure coordinated delivery across business, IT, and data teams.

• Drive structured execution across pods and initiatives.

3. Dependency, Risk & Mitigation Management

• Identify and manage cross-functional dependencies.

• Lead risk identification, analysis, and mitigation planning.

• Anticipate execution constraints and ensure timely resolution.

• Own execution viability of the program.

4. Governance & Decision Support

• Drive program governance and support executive decision-making.

• Escalate blockers and trade-offs impacting delivery.

• Ensure alignment between execution and strategic intent.

5. Technology & Execution Alignment

• Ensure alignment between business roadmap and technology/data constraints.

• Work closely with IT to guarantee scalable and coherent implementation.

• Surface implications for key initiatives (e.g., LMS, data, integrations).

6. Stakeholder Management

• Align senior stakeholders across the organization.

• Act as the main execution counterpart to the Head of Loyalty Ecosystem.

• Ensure visibility of progress, risks, and outcomes.

7. Performance & Impact

• Track KPIs and ensure delivery of business impact (revenue, CX, efficiency).

• Ensure measurable outcomes from transformation initiatives.

Accountability

• Accountable to the Head of Loyalty Ecosystem for execution of the roadmap.

• Responsible for ensuring the transformation is delivered without breaking operations or architecture.

Success Criteria

Transformation roadmap progresses with strong execution discipline

Risks and dependencies are proactively managed (no surprises)

Strong alignment across business, IT, and data layers

Successful delivery of key transformation milestones (e.g., LMS, data capabilities)

High transparency in progress tracking and decision-making

• Híbrido, 3 días en oficina
• Lunes a Viernes de 9am a 6pm
• Esquema mixto
• 15 días de aguinaldo
• 25% prima vacacional 
• 12 días de vacaciones
• Fondo de Ahorro 13%
• Seguro de Gastos Médicos Mayores
• Tarjeta TDU
• 1 día flotante por semestre / 2 al año.
• Dinámicas de integración